Informativa sulle spedizioni

Shipping Policy

Last updated: October 2025

Thank you for shopping at Yanchic.com.
We aim to provide a smooth and reliable delivery experience for all our customers worldwide.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • During peak seasons or special promotions, processing times may be slightly longer — we’ll always keep you informed by email.

2. Shipping Methods & Delivery Times

Destination Carrier Estimated Delivery Time Tracking
Italy & EU Poste Italiane / BRT / GLS / DHL 3–7 business days Yes
UK & Switzerland DHL / UPS/ BRT / Poste Italiane 5–10 business days Yes
USA & Canada DHL Express / USPS / UPS 7–14 business days Yes
Rest of the World DHL Express / Poste Italiane 10–20 business days Yes

Please note: Delivery times are estimates and may vary depending on customs, local couriers, or unforeseen delays up to 40 business days.

3. Dangerous Goods (Perfumes, Sprays, Pressurized Items)

Some of our products (such as perfumes or aerosol sprays) are classified as Dangerous Goods and must be shipped via DHL ID8000 or equivalent service.
These shipments may require:

  • Longer transit time due to customs checks.

  • Additional shipping costs depending on the destination.
    Customers will always be notified in advance if their order requires special handling.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, product type, and weight.
For international orders, duties or import taxes (if any) are the customer’s responsibility.

5. Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your parcel in real time.

6. Lost or Delayed Packages

If your package is delayed or lost in transit:

  • Contact us at info@yanchic.com with your order number.

  • We’ll assist you in tracking or filing a claim with the courier.

  • A replacement or refund may be issued once the courier confirms the loss.

7. Incorrect Address

Please double-check your shipping address before completing your purchase.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

8. Returns Due to Failed Delivery

If a package is returned to us due to incorrect address, unpaid customs, or failure to collect, we can:

  • Reship the parcel (shipping fees apply), or

  • Issue a refund minus original shipping costs.

9. Contact Us

For any shipping-related questions or special requests, please contact our support team:
📧 info@yanchic.com
📍 Venice, Italy